With reference to the recent news reports on a damaged meal tray onboard a SriLankan Airlines flight, the Airline yesterday clarified and placed on record that there were no defects reported prior to departure of the flight, and this incident occurred during the journey. The footage that is being aired clearly shows the meal tray getting detached when the passenger attempts to pull it down.
SriLankan Airlines regrets the inconvenience experienced by the passenger onboard. Further, the Airline ensures that all steps will be taken to avoid recurrence of such incidents.
The Airline further elaborates that due to aircraft rotation, this aircraft, which only has Economy Class cabin, was deployed on the route. As such, all Business Class passengers were informed beforehand, and arrangements have been made to promptly facilitate their refunds.
SriLankan Airlines reiterates that the wellbeing and safety of its passengers is its first and foremost priority and that it takes every measure necessary to provide comfort and care for passengers, at all times.
The Airline has taken immediate measures to restore this and will continue to ensure utmost comfort throughout the journey.
Source: http://www.ft.lk/travel-tourism/Clarification-from-SriLankan-Airlines/27-682578
Sri Lanka Travel Feneteko